Send abandoned cart recovery messages

A recovery message is sent to customers who leave items in their cart without completing the order.

How to enable abandoned cart recovery messages

Step 1: Go to Customer Messaging.

Step 2: Set the Messaging Channel (SMS or WhatsApp) in the channel card.

Step 3: Make sure your Balance has enough funds — top up if needed.

Step 4: Find Abandoned Checkouts Recovery Message and turn on the switch.

Step 5: Click Customize.

Step 1: Write the message under Message Text.

Step 2: Use these variables:

Variable	Inserts
`{{name}}`	Customer name
`{{cart_url}}`	Link back to the pre-filled cart
`{{total}}`	Cart total
`{{shop_name}}`	Your store name

Step 3: Check the Preview.

Recovery messages will not send until both of these are done:

Step 1: Go to Settings → Abandoned Checkouts and turn on Abandoned Cart Recovery.

Step 2: Add a Newsletter checkbox to your COD form, under Form Builder → Customize Form → Add Element → Newsletter.

Click Save.

Recovery messages send automatically 15 minutes after a customer leaves checkout.
The message links back to the customer’s pre-filled cart so they can finish checkout.
A neo-recovery-message-sent tag is added to the draft order once the message is sent.